Refund policy
TrapxJitsu only accepts returns and exchanges for orders shipped within the United States and Canada.
At TrapxJitsu, we take pride in the quality of every garment we sell. If you received the correct order but are unsatisfied with your purchase, eligible items may be returned for a refund or exchange subject to the requirements below.
Return & Exchange Deadline
Eligible items must be shipped back within 30 days of the original delivery date.
The 30-day return period begins on the date the shipping carrier marks the order as delivered. It is not based on the date you first contact us.
Returns or exchanges shipped after the 30-day deadline will not be accepted.
Item Condition Requirements
To qualify for a refund or exchange, all returned items must be:
- Unworn, other than briefly trying the item on for fit
- Unwashed
- Undamaged
- Free of stains, deodorant marks, sweat, smoke, cologne, perfume, or other odors
- Free of excessive human or animal hair
- Returned in the original clear plastic packaging
Items that show signs of wear, use, washing, damage, or that are missing their original packaging are not eligible for a refund or exchange.
TrapxJitsu reserves the right to determine whether a returned item meets these requirements after it is received and inspected.
Items That Cannot Be Returned or Exchanged
The following items are not eligible for returns or exchanges:
- Compression Shorts
- Spats
- Vale Tudo Shorts
- Mouthguards
- Items marked Final Sale
- Items marked Sale
- Items specifically designated as non-returnable or non-exchangeable at the time of purchase
Additional return restrictions may apply to certain promotional or holiday sales when clearly stated at the time of purchase.
How to Return an Item
To begin a return or exchange, contact our customer service team at trapxjitsu@gmail.com.
Customers have two options for sending eligible items back to TrapxJitsu.
Option 1: Request a Prepaid USPS Return Label
Exchanges: TrapxJitsu will provide a prepaid USPS return label at no cost to the customer.
Returns for a refund: TrapxJitsu can provide a prepaid USPS return label for a small fee. The cost of the return label varies based on factors such as the package weight and the shipping distance from the customer’s location to our warehouse. The exact return shipping fee will be provided to the customer before the return label is issued and will be deducted from the refund amount.
Our prepaid labels receive discounted commercial shipping rates and may be less expensive than purchasing return postage independently.
Packages using a TrapxJitsu prepaid USPS label may be dropped off at a USPS location or scheduled for USPS pickup.
Option 2: Purchase Your Own Return Shipping
Customers have the option to ship their return using a carrier of their choice. Please contact TrapxJitsu customer service before shipping your return. We will provide the appropriate return address and return instructions.
Customers are responsible for all shipping costs when choosing this option. TrapxJitsu strongly recommends using a shipping method that includes tracking.
Refunds
Refunds are issued for the purchase price actually paid for the eligible returned item(s).
Original shipping charges are non-refundable.
If TrapxJitsu provides a prepaid return label for a refund, the cost of the return shipping label will be deducted from the refund amount. The exact fee will be provided to the customer before the return label is issued.
Refunds will be issued to the original payment method unless otherwise agreed upon.
Please allow 7–10 business days after we receive your return for the return to be inspected and processed. Once a refund has been issued, additional processing time by your bank or payment provider may apply before the funds appear in your account.
Exchanges
For eligible exchanges, TrapxJitsu will provide a prepaid USPS return label at no cost to the customer.
Exchange items must meet all return condition requirements listed above.
Exchanges are subject to product and size availability at the time the return is processed. If the requested replacement is no longer available, we will contact you regarding available options.
Please allow 7–10 business days after we receive your return for your exchange to be inspected and processed.
Incorrect Items
If you received an item different from what you ordered, please contact trapxjitsu@gmail.com and provide:
- Your order number
- Name on the order
- Email address used for the order
- A photo of the incorrect item
- A photo of the packing slip, if available
Once the error is confirmed, TrapxJitsu will arrange for the correct item(s) to be sent. The replacement shipment will include an additional packing slip and a prepaid return label at no cost to the customer, which can be used to return the incorrect item(s) to TrapxJitsu.
Damaged or Defective Items
If you believe you received a damaged or defective item, please contact trapxjitsu@gmail.com and provide:
- Your order number
- Name on the order
- Email address used for the order
- A description of the issue
- Whether you are requesting a refund or replacement
- Clear photographs showing the damaged or defective area
Photos should clearly show the affected area and, when possible, the entire item laid on a flat surface.
We will review the information provided and contact you regarding the available resolution.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you entered an incorrect or incomplete shipping address and your order has not yet left our warehouse, please contact us as soon as possible at trapxjitsu@gmail.com. If the order has not yet shipped, we can update the shipping address for you.
TrapxJitsu is not responsible for delays, failed deliveries, returned packages, or lost packages resulting from an incorrect or incomplete address provided by the customer.
TrapxJitsu will not reship an order free of charge when the original shipping address was entered incorrectly by the customer.
When appropriate, TrapxJitsu may offer a one-time courtesy discount of 50% off replacement merchandise, excluding shipping charges. Customers must contact TrapxJitsu within 14 days of the original delivery attempt to request this courtesy.
Questions
For questions regarding a return, refund, exchange, damaged item, or incorrect order, please contact us at trapxjitsu@gmail.com.
By submitting a return or exchange, the customer acknowledges and agrees to the terms of this Return & Exchange Policy.